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Who answers what
While a correction is being worked on, the page stays live but carries a notice that the review is under revision. That way, readers are not left acting on something we already know has changed. Outdated bonus terms, closed payment methods and stale withdrawal rules are the most common fixes, and they tend to get resolved quickly because they affect real decisions.
Questions about a specific game's RTP, a bonus's wagering requirement or whether a payment method still works for Australian players belong with us. So do reports of a broken link or a sign-up flow that no longer matches what the review describes. Anything that changes how a review reads, we can take and act on.
Where the operator takes over
Account access, deposit delays, withdrawal refusals and verification problems are not editorial matters. We cannot see your account, we cannot move money and we cannot speak to the casino's systems on your behalf. Those issues involve your personal data and the casino's own records, so only the operator's support team can look into them. Sending those questions here only adds a step before you reach the people who can actually help.
When you contact us about a problem with your account, the most useful thing we can do is point you to the right channel at the casino and, in some cases, check whether the review already mentions a known issue. But we will not pass your details along or act as a middleman for a dispute.
How corrections get handled
Every correction report is read by an editor, not a bot. If the report checks out against the operator's own published terms or against a recent test of the site, the review is updated and a short note is added explaining what changed. If we cannot verify the claim, we will ask for a screenshot or a link to the operator's own page before making any edit.
You do not need to prove anything before writing to us, but reports that include the page in question and the specific detail that is wrong get processed faster. Anonymous reports are accepted, and we will not publish your name or your message without asking first.
If the correction concerns something the operator itself has not confirmed, we will mark the review as awaiting verification rather than silently deleting the old information. That keeps the site honest and stops us from trading one error for another.